Shipping policy
Last Updated: June 1, 2026
Sauna Cave provides Free Shipping on all orders delivered within the United States. There are no minimum purchase requirements or hidden delivery fees applied at checkout.
1. Shipping Destinations & Costs
We currently ship exclusively to addresses within the United States.
- Shipping Fee: $0.00 (Standard Shipping)
- Service Area: All 50 U.S. States
- International Shipping: We do not offer international shipping at this time
2. Delivery Timeline
To help you understand when your order will arrive, please review the estimated schedule below:
| Detail | Timeline |
|---|---|
| Order Cutoff Time | 5:00 PM (EST) |
| Order Handling Time | 1–2 Business Days (Monday – Friday) |
| Transit Time | 3–4 Business Days (Monday – Friday) |
| Total Estimated Delivery | 4–6 Business Days |
Processing Note: Orders placed after the 5:00 PM (EST) cutoff will begin processing on the next business day. We do not process or ship orders on weekends or federal holidays.
3. Carrier Services
Orders are shipped using trusted carriers with tracking services, including:
- USPS
- UPS
- FedEx
4. Order Tracking
Once your order has shipped, you will receive a confirmation email sent to the address provided at checkout. This email will include your tracking number and a link to monitor your delivery status in real time.
5. Delivery Support
If your tracking information has not updated for more than three business days, or if your order is delayed beyond the estimated delivery window, please contact us at Help@saunacave.com.com. Our support team will coordinate with the carrier to provide an update or resolution.
Contact Information
Galaxy E-commerce Group LLC
Phone: (747) 330-2219
Email: Help@saunacave.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, CA 91403
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1-2 business days