Privacy policy

Last Updated: March 22, 2026

This Privacy Policy explains how Galaxy E-commerce Group LLC ("we," "us," or "our") collects, utilizes, and discloses your personal information when you visit or make a purchase from saunacave.com (the "Site") or communicate with us (collectively, the "Services").

1. Revisions to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updated versions will be posted on the Site with a revised "Last Updated" date.

2. Collection of Personal Information

We collect personal information from three primary sources to provide and improve our Services:

Information Provided Directly by You:

  • Contact Details: Name, shipping address, phone number, and email
  • Order Information: Billing addresses and payment confirmations
  • Account Details: Username, password, and security information
  • Support Communications: Information shared during customer service interactions

Information Collected Automatically:

We use cookies and similar technologies to collect data regarding your interaction with the Site, including device information, browser type, IP address, and usage analytics.

Information from Third Parties:

We may receive data from service providers, vendors, or platforms that assist in the operation of our Site and Services.

3. Use of Your Personal Information

Your information is used for the following specific purposes:

  • Processing and delivering orders
  • Sending account-related or policy notifications
  • Providing customer support
  • Marketing and advertising (where legally permitted)
  • Detecting fraud and maintaining security
  • Complying with legal and regulatory obligations

4. Cookies and Tracking

We utilize cookies to improve site functionality and perform analytics. You may manage or disable cookies through your browser settings; however, please note that certain features of the Site may become unavailable if cookies are disabled.

5. Disclosure of Personal Information

We may share personal information with the following parties:

  • Service providers and vendors performing operational functions on our behalf
  • Business and marketing partners
  • Affiliates within our corporate group
  • Government or regulatory authorities, when required by law

Note: We do not sell or share sensitive personal information without your explicit consent.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies independently.

7. Children’s Privacy

Our Services are not intended for use by children. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us at Help@saunacave.com.com to request its deletion.

8. Data Security and Retention

We implement security measures designed to protect your information. We retain your personal data only for as long as necessary to fulfill legal, operational, or contractual obligations.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or request the deletion of your personal information
  • Request data portability
  • Object to or restrict specific data processing
  • Withdraw previously given consent

To exercise these rights, please contact us at Help@saunacave.com.com. We may require identity verification before processing your request.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence, where data protection laws may differ. These transfers are conducted in compliance with applicable law.

Contact Information

Galaxy E-commerce Group LLC
Phone: (747) 330-2219
Email: Help@saunacave.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, CA 91403
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1-2 business days