Refund policy
Last Updated: June 1, 2026
At Sauna Cave, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward return process to help you.
30-Day Return Period
You may return an item within 30 days of receiving your order. To be eligible for a return, items must be:
- Unused and in original condition
- Returned with all original packaging, tags, and accessories
Our support team is available to guide you through every step of the return process.
Restocking Fee: $0 — we do not charge any restocking fees for returns.
Return Policy Summary
- Return period: 30 days from delivery
- Condition: Items must be unused and returned in original packaging with all included items
- Support: Assistance is available throughout the return process
- Restocking fee: None
Return Shipping Costs
Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, we will cover the return shipping cost.
Customer-Initiated Returns
If you wish to return an item due to a change of mind or ordering the wrong product, you are responsible for the return shipping costs. Original shipping fees are non-refundable.
How to Start a Return
1. Contact Us
Email Help@saunacave.com.com with your order number and reason for the return.
2. Prepare Your Package
Securely pack the item in its original packaging, including all accessories and documentation.
3. Send Your Return
Follow the return instructions provided once your request is approved.
Refund Process
Inspection
All returned items are inspected upon receipt to ensure they meet return eligibility requirements.
Refund Timing
Once approved, refunds are issued to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your payment provider.
Exchanges
If you would like to exchange an item, please contact us at Help@saunacave.com.com, and our team will assist you with the process.
Need Help
For additional information, please contact our customer support team during business hours or refer to our FAQ section .
Contact Information
Galaxy E-commerce Group LLC
Phone: (747) 330-2219
Email: Help@saunacave.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, CA 91403
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1-2 business days